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Policies.

Draft for approval · Not yet in force​

Shipping & delivery

Personalised products are made to the agreed specification. Delivery availability, charges and estimated dispatch are confirmed with your quotation or order. Production and carrier transit times are separate. Please tell us about event deadlines before ordering. Orders are prepaid; cash on delivery is not available. For delivery issues, email orders@gloimagic.com with your order reference.​

Returns & refunds

Personalised products do not qualify for change-of-mind returns. Under our voluntary policy, refunds are available only for verified manufacturing defects. Errors in customer-approved artwork are not manufacturing defects when the product follows that artwork. Contact orders@gloimagic.com with the order reference, a description and photographs where available. We will review the issue and confirm the remedy and any return instructions. This policy does not limit remedies required by applicable law.

​​Privacy

We use enquiry and order information to respond, quote, communicate and fulfil your project. This may include contact, billing, delivery and artwork information. Our website and enquiry form use Zoho services. Please share only information needed for your enquiry and ensure you have permission to supply other people’s photographs or data. Privacy questions can be sent to orders@gloimagic.com. Before publication, GLO must confirm its actual data recipients, retention, cookies, security and rights-request process.

​​Terms

An enquiry is not an accepted order. The quotation and order confirmation identify the supplying company, scope, price, taxes, delivery and timing. Orders are prepaid, with no COD. Customers must have permission to use supplied content and must check names, dates, images, dimensions and layout before approving artwork. Changes after approval must be agreed and may affect cost or timing. Design deliverables and usage rights are agreed in the project proposal. Applicable statutory rights remain unaffected.

Approval required

These are review drafts, not final legal policies. The defect process, refund timing, cancellation arrangements, privacy practices and grievance contact must be confirmed before publication.